Outage & Maintenance Updates
If you are experiencing an issue with your service, please contact us at (405) 382-3680 or use the button above to submit a trouble ticket.
Available 24 hours a day, 7 days a week.
There are no upcoming events at this time.
FAQs
CVEC Fiber, LLC, is the broadband subsidiary of Canadian Valley Electric Cooperative (CVEC). We are offering a fiber-to-the-home (FTTH) network – the gold standard of communications transmission – over its existing electric distribution infrastructure that will take fiber directly into homes and businesses and deliver reliable, high-speed internet services.
Broadband commonly refers to high-speed internet access that is always on and faster than traditional dial-up access. Broadband fiber-optic networks can deliver several services over the internet, such as:
Voice
Data
Video
Fiber-optic systems are made up of tiny strands of glass that carry data using light waves, resulting in much faster internet speeds and better reliability than traditional copper lines. Most internet providers use fiber in their systems, but use copper lines for the final connections to the home, resulting in slower speeds.
CVEC and fellow cooperatives believe FTTH is the best, most sustainable communications choice.
With our FTTH service, we offer “symmetrical” speeds, meaning you’ll enjoy the same high speeds whether uploading or downloading.
A fiber-optic network sends and receives data at the speed of light.
In addition to super-fast transmission speeds, a fiber-optic network can carry an extremely high amount of data.
Fiber is also more reliable than other networks because it’s less susceptible to interference and damage from lightning and other acts of nature.
CVEC Fiber will announce openings via
Direct Mail Piece
when fiber service is ready in your area.
Yes. Potential subscribers are encouraged to subscribe to our email list to be notified when services are available in your area.
Register Your Interest
You can use your own device; however, we highly recommend taking our provided equipment as we are able to better troubleshoot, analyze, and maintain your home network with our end-to-end networking solutions.
There is no monthly charge for using our equipment – but you may opt to purchase our equipment protection plan, which covers any equipment failure and replacement at a low monthly rate!
Installation & Construction
This
6-year
FTTH buildout
encompassing
4100
miles of fiber
will ultimately reach
100%
of CVEC members
The buildout will provide access to broadband benefits for
24000+
rural Oklahoma homes and businesses.
We use Calix equipment as a complete end-to-end solution, meaning the network that goes from your home back to our core is made up of Calix’s high-performance systems and managed with their state-of-the-art software.
We install GigaSpire routers in homes. These are top-of-the-line devices with:
Dual Band Wi-Fi 6
4 Gigabit Ethernet Parts
Incredible Security Features*
*Security features include a robust firewall and end-user management through a dedicated application you can run on any phone – our CVEC Fiber App!
Once you sign up for service, fiber installation is relatively simple and non-invasive:
1
We pull fiber from our main lines and follow power lines to attach the fiber to your home or business, and the fiber will be hung or buried underground.
2
Next, we secure the fiber line to a box near your electric meter where the home/business inside wiring connects with the outside wiring.
3
Finally, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the ONT we provide.
In essence, the construction crews pulling and hanging the fiber and taking it to your house’s outside wiring is preparing the network to go live once construction in the area is complete.
1 of our member relations representatives will contact you to schedule an appointment for an in-home installer to finalize your connection and test the services from your equipment.
Once the installation is complete and tested, your service should be ready to go.
Internet
Unlike a typical wireless range extender, a mesh extender works by seamlessly backhauling your data from the closest access point in the home to the router.
If you’ve got a router on 1 end of your home, and a mesh extender on the other, while you move from 1 room to the next, your device will stay connected by communicating through whichever device is closer, without having to switch networks.
Mesh devices do not broadcast their own network; they are adaptive routers that communicate with your router to create 1 seamless wireless experience across your home, and they are scalable up to 4 mesh units.
Typically, our standard Router we install can cover up to about
1500
square feet, depending on interference.
Interference can come in the form of:
Metal
Walls
Appliances
Anything that can intercept or bounce radio waves
If your home is larger than 1,500 square feet, we highly recommend having our install technicians bring a Mesh Wi-Fi Extender when we set up your home network.
Your internet could appear to be running slow for a number of reasons, including a bad wireless signal from your router to your devices, bad light to your modem, or you may just need to reboot your router. Delivering high-speed data to thousands of homes and devices is difficult, and sometimes a small failure between point A and point B can be the difference between blazing fast speeds and webpages opening at a snail’s pace.
The best course of action is as follows:
Run a speed test on the affected devices
Run a speed test using our CVEC Fiber app
If there appears to be a discrepancy between the 2 speed tests, try to ensure there is no wireless interference between the Router and the device you’re connecting with.
If that doesn’t help, you may want to try “prioritizing” the traffic to your device, which can also be done in our CVEC Fiber app.
1
Simply open the app, tap “Things” and select the desired device.
2
Once in the device’s options, tap “Network Prioritization” and turn it on.
3
If that doesn’t help, then try rebooting the router.
If you see no change in speeds, please reach out to our Member Support Representatives for more advanced troubleshooting.
There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with this service.
*Subject to fair and appropriate usage standards to be disclosed with terms of service.
You can use your own device; however, we highly recommend taking our provided equipment as we are able to better troubleshoot, analyze, and maintain your home network with our end-to-end networking solutions.
There is no monthly charge for using our equipment – but you may opt to purchase our equipment protection plan, which covers any equipment failure and replacement at a low monthly rate!
That depends! Older devices shouldn’t have any issues connecting to our network; however, speeds may vary based on the age and performance of the device.
For instance:
an iPhone 13 Pro Max can almost receive gigabit speeds over a
5 GHz
Wi-Fi connection
whereas an iPhone 4 would cap out at around
300 Mbps
under the most ideal conditions.